Refund Policy

#plantmoreplants > Refund Policy


Our donation refund policy lasts 30 days. If 30 days have passed since your donation, we can’t offer you a full refund.

Non-refundable donations

Due to the nature of donations, certain types of donations are exempt from being refunded:

  • Specific fundraiser donations (where the funds have already been used for their specific purpose).
  • Gift cards or certificates.
  • Downloadable resources.
  • Special event tickets or registrations.

Requesting a refund

To request a refund, we require a receipt or proof of donation. Please contact us at with your request.

Please note, refunds are granted at our sole discretion. There are certain situations where only partial refunds may be granted. This might be the case for donations that have already been partially or fully used for their intended purpose.


Once your refund request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items

Only regular priced donations may be refunded. “Sale” or discounted donations cannot be refunded.


If the donation was marked as a gift when donated and directed specifically to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the donation wasn’t marked as a gift when donated, or the donor had the donation directed to themselves to give to you later, we will send a refund to the donor and they will find out about your return.

Need help?

Contact us at for questions related to refunds and returns.